Privacy policy

Last updated: July 15, 2026
This Privacy Policy explains how Nikhil Global LLC, doing business as Aroha Coffee Co.
(“Aroha Coffee Co., ” “Aroha, ” “we, ” “us, ” or “our”), collects, uses, stores, and discloses
personal information when you:
• Visit https://arohacoffeeco.com.
• Purchase our products.
• Create or use a customer account.
• Join our mailing or text-message lists.
• Participate in a subscription.
• Contact customer support.
• Otherwise interact with our services.
By using our website or providing personal information to us, you acknowledge the
practices described in this Privacy Policy.
Personal Information We Collect
The personal information we collect depends on how you interact with us.
Contact and Account Information
This may include:
• Name.
• Email address.
• Telephone number.
• Billing address.
• Shipping address.
• Customer account information.
• Login credentials or account identifiers.
Order and Transaction Information
This may include:
• Products purchased or viewed.
• Order history.
• Subscription preferences.
• Grind, roast, quantity, and delivery selections.
• Discounts and promotional codes.
• Billing and shipping details.
• Refunds, replacements, disputes, and customer-service history.
Payment information is processed by our payment providers. We generally do not receive or
store complete payment-card numbers.
Device and Website-Usage Information
When you visit our website, we and our service providers may automatically collect
information such as:
• Internet Protocol address.
• Browser and device type.
• Operating system.
• Approximate location derived from an IP address.
• Time zone.
• Pages and products viewed.
• Referring website.
• Search activity.
• Shopping-cart activity.
• Website interactions.
• Cookie and similar technology identifiers.
Communications
We collect information you provide when you:
• Email or message us.
• Submit a contact form.
• Request customer service.
• Submit a review.
• Enter a promotion.
• Communicate through social media.
• Report a shipping, product, or payment concern.
Marketing Preferences
We may collect:
• Email and text-message subscription status.
• Cookie preferences.
• Advertising preferences.
• Promotion engagement.
• Whether you opened or interacted with a marketing communication.
How We Collect Information
We collect personal information:
• Directly from you.
• Automatically through cookies and similar technologies.
• From Shopify and other service providers.
• From payment processors.
• From shipping and fulfillment partners.
• From analytics and advertising providers.
• From social-media platforms when you interact with us.
• From other sources permitted by law.
How We Use Personal Information
We may use personal information to:
• Operate and improve our website.
• Process payments and orders.
• Roast, package, fulfill, and ship products.
• Manage subscriptions.
• Send order confirmations and shipping updates.
• Provide customer support.
• Process refunds, replacements, and claims.
• Detect fraud, abuse, and security threats.
• Maintain customer accounts.
• Personalize website content.
• Analyze website and product performance.
• Send marketing communications when permitted.
• Measure advertising effectiveness.
• Comply with legal and tax obligations.
• Enforce our policies and agreements.
• Protect our customers, company, and legal rights.
Shopify
Our online store is hosted through Shopify. Shopify processes information necessary to
provide the online store, checkout, account, payment, security, analytics, and related
ecommerce services.
Shopify may process personal information according to its own privacy documentation and
the settings enabled for our store.
How We Disclose Personal Information
We may disclose personal information to service providers that help us operate the
business, including:
• Shopify.
• Payment processors.
• Banks and financial-service providers.
• Coffee roasting and fulfillment partners.
• Shipping carriers.
• Subscription-management providers.
• Email and text-message providers.
• Customer-support providers.
• Website hosting and technology providers.
• Analytics providers.
• Advertising and social-media platforms.
• Fraud-prevention and security providers.
• Accountants, lawyers, insurers, and professional advisers.
These providers may use information only as permitted by their contracts, their privacy
policies, and applicable law.
We may also disclose information:
• To comply with a subpoena, court order, or legal process.
• To respond to lawful government requests.
• To investigate suspected fraud or unlawful conduct.
• To protect our rights, property, customers, or personnel.
• In connection with a merger, financing, acquisition, restructuring, sale, or transfer of
business assets.
• With your direction or consent.
Advertising and Analytics
We may use analytics, cookies, pixels, software development kits, and similar tools to
understand website activity and measure advertising performance.
Depending on our settings, advertising partners may receive information regarding your
device, website activity, interactions with advertisements, and purchases.
We do not sell personal information for money. However, certain disclosures involving
targeted advertising or cross-context behavioral advertising may be treated as “selling, ”
“sharing, ” or targeted advertising under some privacy laws.
Where required, you may opt out through:
• Our cookie or privacy-preference controls.
• A “Do Not Sell or Share My Personal Information” link, when available.
• Your browser or device settings.
• A legally recognized opt-out preference signal, where supported and required.
• Contacting us at hello@arohacoffeeco.com.
Cookies
Cookies are small files placed on your browser or device. We may use necessary,
functional, analytics, personalization, and advertising cookies.
Cookies may help us:
• Keep products in your shopping cart.
• Maintain secure sessions.
• Remember preferences.
• Complete checkout.
• Prevent fraud.
• Understand website usage.
• Measure marketing performance.
• Provide more relevant content or advertising.
You can manage cookies through your browser settings and, when available, our website
privacy controls. Blocking certain cookies may prevent parts of the website from working
properly.
Email and Text Marketing
We may send promotional emails or text messages when you have provided consent or
when otherwise permitted by law.
You may unsubscribe from marketing emails by using the unsubscribe link in the message.
Text-message instructions may be provided within the relevant message or program.
Even after opting out of marketing, you may continue receiving transactional
communications regarding orders, payments, shipments, subscriptions, security, or
customer-service requests.
Data Retention
We retain personal information for as long as reasonably necessary to:
• Provide our services.
• Maintain business and transaction records.
• Complete orders and subscriptions.
• Resolve disputes.
• Prevent fraud.
• Meet accounting, tax, and legal obligations.
• Enforce our agreements.
Retention periods vary depending on the information and the reason it was collected.
Data Security
We use reasonable administrative, technical, and organizational measures designed to
protect personal information.
However, no website, transmission, payment system, or storage method can be
guaranteed to be completely secure. You are responsible for maintaining the confidentiality
of your account credentials.
Children’s Privacy
Our website and products are not directed toward children under 13, and we do not
knowingly collect personal information directly from children under 13.
A parent or guardian who believes a child has provided us with personal information may
contact us to request its deletion.
Your Privacy Rights
Depending on where you live and subject to applicable exceptions, you may have the right
to:
• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of information.
• Request a portable copy of certain information.
• Opt out of certain targeted advertising.
• Opt out of certain sales or sharing of personal information.
• Withdraw consent where processing is based on consent.
• Appeal our response where applicable.
• Receive equal service without unlawful discrimination for exercising a privacy right.
To submit a request, email hello@arohacoffeeco.com with the subject line “Privacy Request. ”
We may need to verify your identity before completing the request. An authorized agent
may submit a request where permitted by law, but we may require proof of authorization
and identity verification.
Certain information may be retained when necessary to complete transactions, prevent
fraud, comply with legal requirements, or exercise or defend legal claims.
California Residents
California residents may have rights regarding access, correction, deletion, and certain
disclosures or uses of personal information, subject to whether the applicable law applies
to our business and to available legal exceptions.
Where required, California residents may also opt out of the sale or sharing of personal
information used for cross-context behavioral advertising.
We will not unlawfully discriminate against a customer for exercising an applicable privacy
right.
International Visitors
Our business and service providers primarily operate in the United States. If you access our
website from another country, your information may be processed in the United States or
other countries whose data-protection rules may differ from those in your location.
Third-Party Websites
Our website may contain links to websites or services operated by other companies. We
are not responsible for the privacy, security, content, or practices of third-party services.
Please review their privacy policies before providing personal information.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our operations, technology, service
providers, legal requirements, or business practices.
The updated version will be posted on this page with a revised “Last updated” date.
Contact Us
For privacy questions, requests, or complaints, contact:
Aroha Coffee Co.
Operated by Nikhil Global LLC
Email: hello@arohacoffeeco.com
Website: https://arohacoffeeco.com