Refund policy

Last updated: July 15, 2026
At Aroha Coffee Co., we take care in preparing, roasting, and shipping every order. Because
coffee is a consumable food product, we generally cannot accept returns or exchanges
based on personal taste preferences, roast preferences, grind selection, or ordering the
wrong product.
Damaged, Defective, Missing, or Incorrect Items
We will consider a replacement or refund when:
• Your item arrives damaged or defective.
• You receive the wrong product.
• Part of your order is missing.
• Your package is confirmed lost in transit.
• The product is materially different from what you ordered.
Please contact us at hello@arohacoffeeco.com within 7 days of delivery.
Include:
• Your name and order number.
• A description of the issue.
• Clear photographs of the product, packaging, shipping label, and damage, when
applicable.
Please keep the product and original packaging until we complete our review. We may need
this information to submit a claim with the shipping carrier or fulfillment provider.
Approval of Claims
After reviewing your request, we may offer:
• A replacement of the affected product.
• Store credit.
• A partial refund.
• A full refund for the affected product.
The available resolution will depend on the circumstances and product availability.
Aroha Coffee Co. may refuse claims that are submitted outside the reporting period, lack
reasonable supporting information, involve normal variations in coffee appearance or
flavor, or appear fraudulent or abusive.
Coffee Quality Concerns
Coffee is an agricultural product, and natural differences may occur between harvests,
roast batches, brewing methods, water quality, equipment, and grind settings. These
normal differences are not considered defects.
However, if you believe your coffee has a genuine quality issue, contact us within 7 days of
delivery. We will review the concern and work toward a reasonable solution.
Taste and Preference
We cannot provide refunds or replacements because a customer:
• Does not like the flavor or aroma.
• Selected the wrong roast, grind, quantity, or coffee.
• Used an unsuitable brewing method or grind size.
• Changed their mind after the order was roasted or fulfilled.
We encourage customers to carefully review all product descriptions and selections before
placing an order.
Order Changes and Cancellations
Orders may be changed or canceled only before roasting, packing, or fulfillment begins.
Contact us as soon as possible at hello@arohacoffeeco.com. We cannot guarantee
that an order can be changed or canceled after it has been submitted.
Once an order has entered production or fulfillment, it cannot normally be canceled
because the coffee may have been roasted or prepared specifically for that order.
Subscription Orders
Subscription changes, skips, pauses, and cancellations must be completed before the
next subscription order is processed.
Once a subscription order has been processed, roasted, or fulfilled, it is subject to the
same policy as a regular order. Canceling a subscription does not automatically cancel an
order that has already been processed.
Returns
Do not mail a product to Aroha Coffee Co., Cortez Coffee, a roasting facility, or any
fulfillment location without first receiving written return authorization from us.
Because coffee is a consumable product, we generally do not require damaged or incorrect
coffee to be mailed back. If a return is necessary, we will provide the approved return
address and instructions.
Unauthorized returns may not be accepted or refunded.
Return Shipping
When a return is approved because of our mistake or because a product is defective or
damaged, we will provide instructions regarding return shipping.
For any discretionary return that we approve:
• The customer may be responsible for return shipping.
• Original shipping charges are non-refundable.
• A trackable shipping service may be required.
• We are not responsible for unauthorized returns or packages lost during return
shipping.
Refund Processing
Approved refunds will be issued to the original payment method.
After we issue a refund, your bank, card issuer, or payment provider may require additional
time to post it to your account. This processing time is controlled by the payment provider.
Shipping charges are generally non-refundable unless the refund results from an error by
Aroha Coffee Co. or the entire shipment is confirmed lost or damaged.
Gifts and Gift Cards
Gift cards are non-refundable and cannot be redeemed for cash except where required by
law.
Orders received as gifts remain subject to this policy. Refunds will generally be issued to
the original purchaser’s payment method.
Contact Us
For questions or assistance with an order, contact:
Aroha Coffee Co.
Operated by Nikhil Global LLC
Email: hello@arohacoffeeco.com
Website: https://arohacoffeeco.com