Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@arohacoffeeco.com. Please note that returns will need to be sent to the following address: 1030 E Vista Del Cerro Dr, Tempe, AZ 85281
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@arohacoffeeco.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@arohacoffeeco.com.
Last updated: July 15, 2026
At Aroha Coffee Co., we take care in preparing, roasting, and shipping every order. Because
coffee is a consumable food product, we generally cannot accept returns or exchanges
based on personal taste preferences, roast preferences, grind selection, or ordering the
wrong product.
Damaged, Defective, Missing, or Incorrect Items
We will consider a replacement or refund when:
• Your item arrives damaged or defective.
• You receive the wrong product.
• Part of your order is missing.
• Your package is confirmed lost in transit.
• The product is materially different from what you ordered.
Please contact us at hello@arohacoffeeco.com within 7 days of delivery.
Include:
• Your name and order number.
• A description of the issue.
• Clear photographs of the product, packaging, shipping label, and damage, when
applicable.
Please keep the product and original packaging until we complete our review. We may need
this information to submit a claim with the shipping carrier or fulfillment provider.
Approval of Claims
After reviewing your request, we may offer:
• A replacement of the affected product.
• Store credit.
• A partial refund.
• A full refund for the affected product.
The available resolution will depend on the circumstances and product availability.
Aroha Coffee Co. may refuse claims that are submitted outside the reporting period, lack
reasonable supporting information, involve normal variations in coffee appearance or
flavor, or appear fraudulent or abusive.
Coffee Quality Concerns
Coffee is an agricultural product, and natural differences may occur between harvests,
roast batches, brewing methods, water quality, equipment, and grind settings. These
normal differences are not considered defects.
However, if you believe your coffee has a genuine quality issue, contact us within 7 days of
delivery. We will review the concern and work toward a reasonable solution.
Taste and Preference
We cannot provide refunds or replacements because a customer:
• Does not like the flavor or aroma.
• Selected the wrong roast, grind, quantity, or coffee.
• Used an unsuitable brewing method or grind size.
• Changed their mind after the order was roasted or fulfilled.
We encourage customers to carefully review all product descriptions and selections before
placing an order.
Order Changes and Cancellations
Orders may be changed or canceled only before roasting, packing, or fulfillment begins.
Contact us as soon as possible at hello@arohacoffeeco.com. We cannot guarantee
that an order can be changed or canceled after it has been submitted.
Once an order has entered production or fulfillment, it cannot normally be canceled
because the coffee may have been roasted or prepared specifically for that order.
Subscription Orders
Subscription changes, skips, pauses, and cancellations must be completed before the
next subscription order is processed.
Once a subscription order has been processed, roasted, or fulfilled, it is subject to the
same policy as a regular order. Canceling a subscription does not automatically cancel an
order that has already been processed.
Returns
Do not mail a product to Aroha Coffee Co., Cortez Coffee, a roasting facility, or any
fulfillment location without first receiving written return authorization from us.
Because coffee is a consumable product, we generally do not require damaged or incorrect
coffee to be mailed back. If a return is necessary, we will provide the approved return
address and instructions.
Unauthorized returns may not be accepted or refunded.
Return Shipping
When a return is approved because of our mistake or because a product is defective or
damaged, we will provide instructions regarding return shipping.
For any discretionary return that we approve:
• The customer may be responsible for return shipping.
• Original shipping charges are non-refundable.
• A trackable shipping service may be required.
• We are not responsible for unauthorized returns or packages lost during return
shipping.
Refund Processing
Approved refunds will be issued to the original payment method.
After we issue a refund, your bank, card issuer, or payment provider may require additional
time to post it to your account. This processing time is controlled by the payment provider.
Shipping charges are generally non-refundable unless the refund results from an error by
Aroha Coffee Co. or the entire shipment is confirmed lost or damaged.
Gifts and Gift Cards
Gift cards are non-refundable and cannot be redeemed for cash except where required by
law.
Orders received as gifts remain subject to this policy. Refunds will generally be issued to
the original purchaser’s payment method.
Contact Us
For questions or assistance with an order, contact:
Aroha Coffee Co.
Operated by Nikhil Global LLC
Email: hello@arohacoffeeco.com
Website: https://arohacoffeeco.com