Shipping policy

Last updated: July 15, 2026
This Shipping Policy applies to orders placed through Aroha Coffee Co. ’s website.
Where We Ship
Aroha Coffee Co. currently ships to eligible addresses within the United States.
We may be unable to ship to certain territories, military addresses, post office boxes,
freight-forwarding services, or other restricted locations. Available shipping options will be
displayed during checkout.
Order Processing
Our coffee is roasted and prepared in small batches. Orders generally require
approximately 2–5 business days for roasting, processing, and packing before shipment.
Business days do not include Saturdays, Sundays, or federal holidays.
Processing may take longer during:
• Product launches.
• Sales and promotional periods.
• Holidays.
• Severe weather.
• Supply disruptions.
• Unusually high order volumes.
Processing time is separate from carrier transit time.
Estimated Delivery
After carrier pickup, standard delivery generally takes approximately 2–8 business days,
depending on the destination and shipping service selected.
All delivery dates are estimates and are not guaranteed unless a specific guaranteed carrier
service is clearly identified during checkout.
Aroha Coffee Co. is not responsible for delays caused by carriers, severe weather, natural
disasters, incorrect addresses, security inspections, transportation interruptions, or other
circumstances outside our reasonable control.
Shipping Rates
Shipping charges are calculated and displayed during checkout based on factors such as:
• Delivery location.
• Package weight.
• Order value.
• Selected shipping service.
• Available promotions.
Any free-shipping promotion will be subject to the conditions displayed with the offer.
Tracking Information
When tracking is available, customers will receive a shipment-confirmation email
containing tracking information.
Tracking information may take approximately 24–48 hours after carrier pickup to update. A
shipping confirmation means the package has been prepared or transferred for shipment;
it does not necessarily mean the carrier has completed its first tracking scan.
Accurate Shipping Information
Customers are responsible for providing a complete and accurate:
• Recipient name.
• Street address.
• Apartment or unit number.
• City, state, and ZIP code.
• Email address.
• Phone number, when requested.
Please review your shipping information carefully before completing checkout.
Contact us immediately if you discover an error. We will try to update the address before
fulfillment, but we cannot guarantee changes after the order has been submitted.
Incorrect or Incomplete Addresses
Aroha Coffee Co. is not responsible for delivery failures caused by an incorrect,
incomplete, or outdated address provided by the customer.
If a package is returned to us because of an address problem, refusal, or failure to collect
it:
• The customer may be responsible for reshipping costs.
• Original shipping charges may not be refunded.
• The cost of return shipping charged by the carrier may be deducted from any
approved refund.
• Perishable products may not be eligible for reshipment or refund.
Lost Packages
If tracking has not updated for an unusual period or your package appears lost, contact us
at hello@arohacoffeeco.com.
We may ask you to:
• Confirm your delivery address.
• Check with household members or neighbors.
• Check around the delivery location.
• Contact the carrier.
• Allow the carrier’s required investigation period to pass.
We will work with the carrier to investigate eligible lost-package claims. A replacement or
refund may be issued after the package is confirmed lost.
Packages Marked Delivered
When tracking shows that a package was delivered but you cannot locate it, please:
1. Check around your property, mailbox, parcel locker, front desk, or leasing office.
2. Ask household members and nearby neighbors.
3. Allow one additional business day, because carriers sometimes scan packages
shortly before final delivery.
4. Contact the carrier with your tracking number.
5. Contact us if the package remains missing.
Aroha Coffee Co. does not automatically guarantee reimbursement for packages marked
delivered. We will review the order, tracking information, delivery location, and carrier
findings before determining an appropriate resolution.
Damaged Shipments
Report damaged shipments to hello@arohacoffeeco.com within 7 days of delivery.
Please provide your order number and photographs of:
• The damaged product.
• The shipping box or mailer.
• Internal packaging.
• The shipping label.
• Any visible leakage, tearing, crushing, or other damage.
Do not discard the product or packaging until we have reviewed your claim.
Shipping Delays
When we become aware that an order cannot ship within the timeframe originally
promised, we may contact you with an updated estimated shipping date.
You may be offered the option to:
• Accept the updated shipping date.
• Change the order when possible.
• Cancel the unshipped portion of the order for a refund.
Multiple Shipments
Items from the same order may occasionally ship separately. When this occurs, you may
receive more than one shipment confirmation or tracking number.
Risk of Loss
Responsibility for an order transfers as permitted by applicable law and the carrier’s
shipping terms. This provision does not limit any rights you may have for products that
arrive damaged, incorrect, or incomplete.
Contact Us
For shipping questions, contact:
Aroha Coffee Co.
Operated by Nikhil Global LLC
Email: hello@arohacoffeeco.com
Website: https://arohacoffeeco.com